Russwood is a business operating in a very competitive market. We are abundantly aware that customers, whether for large commercial projects or more modest domestic ones have choice.

It is part of our mission statement that Russwood will "…. provide products and service which exceed customer expectation." Therefore we seek to add value, certainly on quality and price, but also on courtesy and after-care.

What our customers say about Russwood

"Thank you to you all for the beautiful oak flooring we now have in our hallway.  It looks superb - full of warmth and character. "

- Julian and Sandra Fryer, Tain

"Lovely oak; great to work with."

- Ewan Ferguson, Hatrick Bruce

"The oiled French Oak for the floors is superb quality and felt like an indulgence at the time, but actually only cost £26.80 per square metre so it was really rather a bargain."

- Tom Robinson, Architect

"The flooring creates the perfect original, old and worn look without being contrived, it was perfect for the job"

- Andrew MacDonald of MacDonald Design, Edinburgh

"the larch is just lovely - we are so pleased we used it!"

- Dot Anderson, Architect, Strathaven

"Thank you so much for all you did to help us with our wood supplies - we could never have found such help as John gave us anywhere."

- Professor Ed Peile, Warwick

"everyone was delighted with the [17th century] floor. I think for my husband in particular, it was more beautiful than he had expected. He had seen… samples… but that had not prepared him for the splendour of the laid floor. As I may have told you, our home is a traditional croft house with an extension and having the floor laid from one end to the other has brought the whole house together in a way that was not the case before.   Everyone agreed that the floor looks as though it has been there for many years and that the width of the floorboards, the colour and the finish are perfect. It has transformed the house."

- Katharine Kirkland, Skye

"Without fail everybody who has been to see our extension has commented on what a great floor we have put down. All have commented on the lovely grain, figure and the length of the boards. A great product."

- Ken Sinclair of Inverness

"…well done for having such interesting timber floor finishes - a visit to your works at Newtonmore was extremely useful"

- Douglas Forrest of Acanthus Architects

"the floor looks terrific and we are delighted"

- Teresa Wallace of Edinburgh

"Russwood have to be one of the best businesses to deal with – and I say that as a personal customer as much as someone who enjoyed working with you all in the Six Cities Design Festival"

- Lucy Conway

"I recall, with great pleasure, the warm reception which you and your staff extended to my cousin and daughter when I brought them to the mill…That was an exceptionally rewarding visit for all of us…"

- Patrick Davidson, Ballater

"I am delighted with the finished floor. The service I received from every member of staff at Russwood was second to none! Thank you once again."

- Fraser Ross. Dalcross