About us / Customer Testimonials

What our customers have to say about Russwood products and service.

We pride ourselves in supplying architects, interior designers, contractors and private customers with the highest quality timber products, accompanied by the very best technical advice. We have nurtured our reputation for quality over 20 years but, as we all know, the best indicator of success is happy customers.

What our customers say about Russwood

Architects

“Russwood offer such an imaginative range of flooring finishes so, regardless of the project, we are always confident that they will have a product to fit our concept.”

- James Ringham, WN Thomson & Co 

“I am extremely pleased with the colour and quality of my floor, Russwood’s wide range of choice and all the technical support offered by the staff there”,

- Douglas Forrest, Acanthus Architects df

"Russwood have provided invaluable assistance on a number of our projects at many different scales over several years. In particular, their prompt response and technical advice in relation to our project at Ingleby Gallery enabled our clients to save their water damaged floor and carry out a full restoration to bring it back to its former glory. The quality of their floors has always been of an excellent standard, and we would not hesitate in recommending both their products and their people for any future projects."

- Helen Lucas, Helen Lucas Architects

“We have used Russwood for numerous projects and they have consistently provided high quality products backed up with excellent technical service. The product (Scotlarch® Gripdeck) had the slip resistant qualities we needed for this public platform which will be used by students and staff of RSAMD and Scottish Opera”

- Helena Huws, 7N Architects

“Painted Accoya® profiles provided a durable and cost-effective way of bringing new life to a tired 1970s façade and creating a vibrant new public face for the school. Russwood supplied pre-coated Accoya® cladding panels, as well as thicker profiles used in the louvred sun-screen, and offered specification and detailing advice throughout the project.”

- Edd Rushton, LOM Architecture

“Russwood have proved invaluable to the timber aspect of this development. Their product knowledge and advice – given at all stages from design to fit – have been tremendously helpful”.

- Euan Whitmore, Assist Architects

“Russwood were able to offer a high quality and sustainable timber (Garapa decking with Gripdeck and Western Red Cedar cladding) with excellent technical advice”.

- Ian McMillan, BDP

“We were keen to use Scottish timber and promote local suppliers. We have used Russwood before, and have always received a high quality of material from them”.

- Jamie Hamilton, Page/Park architects

“We have used Russwood for numerous projects and they have consistently provided high quality products back up with excellent technical service. They product (Scotlarch Gripdeck) had the slip resistant qualities we needed for this public platform which will be used by students and staff of RSAMD and Scottish Opera”
“Russwood is a company we trust.”

- Alan Gray, Pentarq

"From the initial concept stages of our Gathering Space project at the 2008 Venice Architecture Biennale we wanted to use sustainably sourced Scottish timber. We had worked with John Russell and his team at Russwood on previous projects and knew they and Scotlarch® were the perfect choice. Russwood took time to give us a tour of their operations and went out of their way to help the project in any way they could. The Venice project was a great success, due in no small part to Russwood having been one of its main sponsors, and we are proud to have had the opportunity to showcase Scottish timber at such a prestigious event."

- Gordon Gibb, Gareth Hoskins Architects

“ Russwood has brought passion, vision and tireless enthusiasm to the project and without them the Venice project would have been almost impossible to realise.”

- Helen Nisbet, The Lighthouse Centre for Architecture and Design, Glasgow

"The oiled French Oak for the floors is superb quality and felt like an indulgence at the time, but actually only cost £26.80 per square metre so it was really rather a bargain."

- Tom Robinson, Architect

"The larch is just lovely - we are so pleased we used it!"

- Dot Anderson, Architect, Strathaven



Interior Designers

“The informal lunchtime (CPD) session was exactly what we were looking for; Sarah’s technical knowledge was impressive and she was more than happy to answer all of our project-specific questions. As a result, I am confident that ANTA is better placed to advise our clients on their real wood flooring options - thanks Russwood!”

- Anja Fehling, ANTA

“We regularly recommend Russwood to our clients as they offer such an imaginative range of flooring finishes. We are always confident that they will have a product to fit our concept and, equally importantly, the technical advice to ensure that the floor looks good for a lifetime.” 

- Alison Vance, Jeffrey’s Interiors

"The flooring creates the perfect original, old and worn look without being contrived, it was perfect for the job"

- Andrew MacDonald, MacDonald Design


Contractors

“A very big thank you for last week's delivery and especially to John MacRae for his huge efforts to get our timber on site. His determination, sense of humour and sheer driving skill never let us down. It was a tough week in sleet and snow but the frame - manufactured from Russwood Douglas Fir - now stands prominently on the hill side overlooking Clashnessie Bay.”

- Bernard Planterose, North Woods Construction Ltd

"Lovely oak; great to work with."

- Ewan Ferguson, Hatrick Bruce



Private customers

“I was handed a selection to choose from without knowing where the (floor) boards came from, but the depth of colour and the quality of the Russwood sample stood out from the rest”.

-Keir Sword, The Drinkmonger in Pitlochry

"Thank you to you all for the beautiful oak flooring we now have in our hallway. It looks superb - full of warmth and character. "

- Julian and Sandra Fryer, Tain

"Thank you so much for all you did to help us with our wood supplies - we could never have found such help as John gave us anywhere."

- Professor Ed Peile, Warwick

"Everyone was delighted with the [17th century] floor. I think for my husband in particular, it was more beautiful than he had expected. He had seen… samples… but that had not prepared him for the splendour of the laid floor. As I may have told you, our home is a traditional croft house with an extension and having the floor laid from one end to the other has brought the whole house together in a way that was not the case before. Everyone agreed that the floor looks as though it has been there for many years and that the width of the floorboards, the colour and the finish are perfect. It has transformed the house."

- Katharine Kirkland, Skye

"Without fail everybody who has been to see our extension has commented on what a great floor we have put down. All have commented on the lovely grain, figure and the length of the boards. A great product."

- Ken Sinclair of Inverness

"The floor looks terrific and we are delighted."

- Teresa Wallace of Edinburgh

"Russwood have to be one of the best businesses to deal with – and I say that as a personal customer as much as someone who enjoyed working with you all in the Six Cities Design Festival"

- Lucy Conway

"I recall, with great pleasure, the warm reception which you and your staff extended to my cousin and daughter when I brought them to the mill…that was an exceptionally rewarding visit for all of us…"

- Patrick Davidson, Ballater

"I am delighted with the finished floor. The service I received from every member of staff at Russwood was second to none! Thank you once again."

- Fraser Ross, Dalcross

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