About us / Don't take our word for it

What our customers have to say about Russwood products and service.

Russwood is a business operating in a very competitive market. We are abundantly aware that customers, whether for large commercial projects or more modest domestic ones have choice.

It is part of our mission statement that Russwood will "…. provide products and service which exceed customer expectation." Therefore we seek to add value, certainly on quality and price, but also on courtesy and after-care.

If for any reason you are not happy with the service you have received please contact John Russell, our MD, so that something can be done about it. Mark your email fao John Russell and send it to: mail@russwood.co.uk

What our customers say about Russwood

“Russwood is a company we trust.”

-Alan Gray, Pentarq

"From the initial concept stages of our Gathering Space project at the 2008 Venice Architecture Biennale we wanted to use sustainably sourced Scottish timber. We had worked with John Russell and his team at Russwood on previous projects and knew they and Scotlarch were the perfect choice. Russwood took time to give us a tour of their operations and went out of their way to help the project in any way they could. The Venice project was a great success, due in no small part to Russwood having been one of its main sponsors, and we are proud to have had the opportunity to showcase Scottish timber at such a prestigious event."

-Gordon Gibb, Gareth Hoskins Architects

“A very big thank you for last week's delivery and especially to John MacRae for his huge efforts to get our timber on site. His determination, sense of humour and sheer driving skill never let us down. It was a tough week in sleet and snow but the frame - manufactured from Russwood Douglas Fir - now stands prominently on the hill side overlooking Clashnessie Bay.”

-Bernard Planterose, North Woods Construction Ldt

“Larch is becoming more and more popular as a cladding material with our clients, due to its durability and environmental credentials. The key to using timber is the quality of product, as well as appropriate detailing, and Russwood has led the way in allowing architects to specify with confidence.”

- Neil Stephen, Architect, Dualchas Building Design

“ Russwood has brought passion, vision and tireless enthusiasm to the project and without them the Venice project would have been almost impossible to realise.”

- Helen Nisbet, The Lighthouse Centre for Architecture and Design, Glasgow

"Thank you to you all for the beautiful oak flooring we now have in our hallway. It looks superb - full of warmth and character. "

- Julian and Sandra Fryer, Tain

"Lovely oak; great to work with."

- Ewan Ferguson, Hatrick Bruce

"The oiled French Oak for the floors is superb quality and felt like an indulgence at the time, but actually only cost £26.80 per square metre so it was really rather a bargain."

- Tom Robinson, Architect

"The flooring creates the perfect original, old and worn look without being contrived, it was perfect for the job"

- Andrew MacDonald of MacDonald Design, Edinburgh

"the larch is just lovely - we are so pleased we used it!"

- Dot Anderson, Architect, Strathaven

"Thank you so much for all you did to help us with our wood supplies - we could never have found such help as John gave us anywhere."

- Professor Ed Peile, Warwick

"everyone was delighted with the [17th century] floor. I think for my husband in particular, it was more beautiful than he had expected. He had seen… samples… but that had not prepared him for the splendour of the laid floor. As I may have told you, our home is a traditional croft house with an extension and having the floor laid from one end to the other has brought the whole house together in a way that was not the case before. Everyone agreed that the floor looks as though it has been there for many years and that the width of the floorboards, the colour and the finish are perfect. It has transformed the house."

- Katharine Kirkland, Skye

"Without fail everybody who has been to see our extension has commented on what a great floor we have put down. All have commented on the lovely grain, figure and the length of the boards. A great product."

- Ken Sinclair of Inverness

"…well done for having such interesting timber floor finishes - a visit to your works at Newtonmore was extremely useful"

- Douglas Forrest of Acanthus Architects

"the floor looks terrific and we are delighted"

- Teresa Wallace of Edinburgh

"Russwood have to be one of the best businesses to deal with – and I say that as a personal customer as much as someone who enjoyed working with you all in the Six Cities Design Festival"

- Lucy Conway

"I recall, with great pleasure, the warm reception which you and your staff extended to my cousin and daughter when I brought them to the mill…That was an exceptionally rewarding visit for all of us…"