Meet Kelsey

Kelsey Orr is Russwood’s Customer Operations Lead and the first point of contact for all delivery-related queries. With a strong focus on customer service and attention to detail, Kelsey ensures that timber products are delivered efficiently and on time across the UK.

Known for her friendly and solutions-focused approach, Kelsey works closely with both customers and the wider Russwood team to coordinate logistics and ensure delivery schedules align with project needs. Her ability to stay calm under pressure and manage complex delivery requirements makes her a vital part of the operations team.