Cladding and Decking Advisor
About the role:
As part of the Cladding Sales Team, you will work closely with Russwood’s customers (contractors, self builders and domestic customers) to determine their needs, answer their questions about our cladding, decking and fixings and offer guidance on the performance of our products. You will be able to respond to customer queries and deliver maximum client satisfaction. To be successful as a Cladding and Decking Sales Advisor, you should stay up-to-date with product features and technical innovations in our industry. Whilst advantageous, timber knowledge is not required since full training about cladding and Russwood specific products will be provided.
Line Manager – Cladding & Decking Sales Manager
To apply for this position please enclose a full CV and brief covering letter outlining your interest in this role to [email protected].
Accountabilities
- Assess customer’s needs to provide assistance, advice and technical information on how our range of cladding and decking products perform;
- Respond to inbound enquiries by phone and email, from our website and from repeat customers to drive sales whilst providing excellent customer service;
- Provide quotations, process sample requests and orders for cladding, decking and fixings, whilst ensuring communications and follow ups are recorded accurately through our CRM system to ensure accuracy of the sales pipeline;
- Build relationships with both internal and external customers to assist our buying and marketing teams, and maximise cross-selling opportunities with our flooring and internal cladding sales team;
- Engage with visiting customers and suppliers in a friendly and professional manner when conducting on-site tours of our cladding and decking display area.
About you
- You will be a strong communicator with good written English and Maths competency
- You will have great customer service skills with a polite and friendly manner and will be able to empathise with customer’s needs
- You will have good time management skills and be able to prioritise your workload
- You will be IT literate with good knowledge of Microsoft suite of programmes and Teams
- You will be keen to learn new skills and develop a sound knowledge and enthusiasm for the company’s range of products
Salary and benefits
Annual Starting Salary £27,625
42.5 hours per week Monday – Friday from either of our Newtonmore or Glasgow offices.
Russwood have a generous employee benefit package based around our 5 core values;
| Quality | A discretionary annual Continuous Improvement Payment 34 days annual leave (10 days allocated to a 2-week break over Christmas and New Year period and 1 day at Easter) |
| Innovation | An innovation fund that rewards team members for suggestions for process improvements |
| Expertise | A learning and development fund to support your own personal development |
| Environment | Cycle-to-work scheme |
| Community | Group Life Assurance Scheme for all Russwood employees |
When you join Russwood, you do more than simply start a new job. You join a team of people who seek excellence and quality through knowledge and innovation, and who support one another to achieve their goals whilst protecting the environment and community.
At Russwood we value diversity and equal opportunities. We are dedicated to creating an inclusive workplace for all.
This role offers the opportunity to work towards a Modern or Graduate Apprenticeship in Business Management for the right candidate.
Russwood are committed to their ISO Quality and Environmental procedures and expect all team members to adhere to these standards.
Full training will be given along with further learning and development opportunities throughout your time with Russwood. We value diversity and equal opportunities.
Apply by emailing a full CV and a covering letter outlining your interest in this role to our HR Manager, [email protected]. Find out more about working at Russwood on our Careers page.